How is your barn really doing?

Twelve honest questions on staffing, admin and growth. About three minutes. You will see your results right away, with the first fix for each area.

01 / 12StaffingWhen someone calls out sick, how fast is the barn covered?

Within hours. We have a backup list.Same day, after some scrambling.Someone, usually me, works a double.Chores get skipped or run late.

02 / 12StaffingHow many people could feed and turn out tomorrow if you had to be away?

Three or more, fully trainedTwoOneJust me

03 / 12StaffingHow do you check new help before they handle horses?

Interview, references, background check and a handling assessmentInterview and referencesA trial dayHonestly, we take who we can get

04 / 12StaffingWhen did you last take a full day completely off?

This monthIn the last three monthsSometime this yearI can't remember

05 / 12AdminHow do clients book their lessons?

Online booking with automatic remindersText or email, tracked in a calendarTexts and DMs. The schedule lives in my head.It varies week to week

06 / 12AdminRight now, do you know exactly who owes you money?

Yes, a system shows me in a minuteMostly. I keep a spreadsheet.I'd have to check my bank and messagesNot really

07 / 12AdminHow fast do new inquiries hear back?

Same day, every timeWithin a day or twoWhen I get to itSome slip through

08 / 12AdminWaivers, Coggins and vaccine records: where are they?

Digital, organized and currentMostly in one placeIn paper files somewhereMissing for some horses or riders

09 / 12GrowthHow full are your lessons or stalls this season?

Full, with a waitlistMostly fullSome gaps we'd like to fillA lot of open spots

10 / 12GrowthHow often does your barn post on social media?

Planned and consistent, every weekA few times a monthRarelyAlmost never

11 / 12GrowthWhen someone asks about lessons but doesn't book, what happens?

We follow up on a scheduleSometimes we follow upRarelyNothing

12 / 12GrowthDo you know where your new clients come from?

Yes, we track several channelsMostly word of mouth, and we know who referred themWord of mouth, but we don't track itNot sure

Your results

Send us your results and we will reply within one business day with three specific next steps. Optional.

Second Rein Solutions

12665 NE Dudley Rd
Newberg, OR 97132

team@secondreinsolutions.com
(503) 583-8525